Our Policies
Reservation & Cancellation Policy
As a courtesy to our medical spa professionals, please provide a minimum of 24-hour notice should you need to cancel or reschedule an appointment. A credit card will need to be provided when making your appointment, and you may be charged a deposit/cancellation fee ranging from $50 to $200 for appointments canceled less than 24 hours in advance. The fee amount is dependent on the value and duration of the service booked: the higher the service value.
For certain premium injectable services lasting 1.5 hours or more, a deposit fee ranging from $150 to $200 is required at the time of booking to secure your appointment.
- If you attend your scheduled treatment, the deposit will be applied to your treatment cost on that day.
- If you cancel with less than 24-hour notice or do not show up, the deposit will be forfeited. Note: Numbing time is not included in the appointment duration.
For your convenience we have detailed our policies below. We hope this will ensure your experience will be memorable and relaxing.
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Appointment Duration: 30 minutes
- Cancellation Fee: $50.00
- Deposit Fee (Premium Injectable Services): Not Applicable
Appointment Duration: 60 minutes
- Cancellation Fee: $100.00
- Deposit Fee (Premium Injectable Services): Not Applicable
Appointment Duration: 90 minutes
- Cancellation Fee: $150.00
- Deposit Fee (Premium Injectable Services): $150.00
Appointment Duration: 1.5 hours – 2 hours+
- Cancellation Fee: $200.00
- Deposit Fee (Premium Injectable Services): $150.00 – $200.00
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Return Policy
We cannot guarantee your appointment if you are more than 10 minutes late. It is our recommendation to arrive at least 15 minutes prior to your treatment time as our scheduling is designed to allow the correct amount of time needed to complete your experience. If you are running late, please call us so we may try to accommodate you; however, we cannot guarantee the full length or guarantee of the service.
Return Policy
In-Store Service: Once an in-store service has been rendered, it is non-refundable. Due to the nature of our services, refunds are not available once the service has been completed.
Packages: A refund for a service package of multiple treatments is based on unused treatments. If you receive all treatments contracted herein, no refund is due, including in the event of an adverse reaction. All refund prorating will be based on unused treatments. If you request a refund within 30 days of executing this Agreement, you may choose a refund of cash or store credit. If you request a refund after 30 days of executing this Agreement, cost of services reverts to full pricing and a refund will be for store credit. Payments must be current to receive services. Store credit may be used for any Revive services, packages, or products. If a financing partner was utilized for the purchase of a package, refunds requested after 30 days will be subject to a 6% adjustment to account for the financing fees incurred by Revive at the time of the original transaction.
Products & Gift Cards: If you are not completely satisfied with your purchase, simply return the item in its original packaging within 14 days for store credit only. We do not accept returns of SkinMedica, Latisse, Upneeq, or other prescription products. We do not accept returns on gift cards.
Payments
We accept all major credit cards and cash. All prices subject to change without notice.
Revive Membership Terms and Automatic Renewal Notice
Revive offers a variety of memberships that can be purchased at any time throughout the year. The duration and benefits of each membership depend on the specific membership type selected at the time of purchase.
Unless canceled, your membership will automatically renew on either a monthly or annual basis, depending on the plan you chose. The agreed-upon membership fee will be charged to your default payment method at each renewal period.
Important Information About Your Membership:
Cancellation: You may cancel your membership at any time before your next renewal date to avoid being charged.
Call us at 866-618-1523
Email us at info@revive.md
Or cancel online: Log in to your account, go to your User Profile, select Memberships, and click Cancel under Membership actions.
Advance Notice: You will receive an email notification at least 15 days prior to your renewal.
Price Changes: Your membership rate is subject to change. We will notify you in advance of any price increase.
Other Terms:
Revive is not responsible for overdraft or bank fees related to membership charges.
Membership discounts apply only to designated services and exclude all other services, products, and gift card purchases.
The membership fee cannot be applied toward any services, products, or gift card purchases.
Membership discounts cannot be applied to past purchases, have no cash value, and no refunds will be issued.
Discounts cannot be combined with other promotions.
Memberships are non-transferable.
Pricing and terms are subject to change at any time.
Additional terms and conditions may apply.
Please review all membership details carefully before enrolling.
Gift Cards
Gift cards do not expire in client’s account and can be used on any service, product, or package purchase. Gift cards cannot be used on any iThrive wellness services.
Gratuities
Gratuities are not included in service price and are a matter of personal discretion on all of our services.
Pets
No pets please, service animals are welcome.
Privacy Policy
Click here to view the full terms and conditions of our privacy policy.
